Min. deposit $20 AUD
Privacy Policy
Hb88 Casino operates under a referenced licensing jurisdiction, with all games certified using RNG technology and AML screening applied to every deposit, supporting a secure environment for Australian players.
Information we may collect
To provide an online casino account and related services, Hb88 Casino may handle information that identifies you or is connected with your account. The information collected can vary depending on the services you use, the checks required and the choices you make on the website. We seek to collect information that is relevant to operating the service and meeting our responsibilities.
Account and contact details
This may include your name, date of birth, country or state of residence, username, password-related information, telephone details and email address. It may also include information you provide when you register, update your profile, contact customer support, enter a promotion or otherwise communicate with us.
Verification information
We may request documents or other information needed to confirm your identity, age, eligibility or account details. Verification information can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out to help prevent fraud, misuse and unauthorised access.
Payment and transaction records
When you deposit, withdraw or otherwise use account funds, we may handle payment details, transaction amounts, dates, status information and related account records. Payment providers may process payment information under their own privacy notices. Transaction records may still be maintained for service, security and legal purposes, even where complete payment card details are handled directly by a payment provider.
Device, usage and cookie data
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, session activity and approximate location inferred from technical data. We may also use cookies and similar technologies to remember preferences, support essential functions, measure performance and help identify unusual or suspicious activity.
How we use and share information
Personal information may be used for the purposes below. The particular information used will depend on the reason it was collected and the service or interaction involved. We aim to use information in a fair and proportionate way and do not seek to use it for purposes that are incompatible with the reason it was collected.
- To create, operate and maintain your account, including managing account settings and providing access to available services.
- To confirm identity, age and eligibility, and to complete verification checks before or during certain account activities.
- To process deposits, withdrawals and other transactions, and to maintain accurate account and financial records.
- To detect, prevent and investigate fraud, money laundering, cheating, account takeover, payment misuse and other unlawful or harmful activity.
- To provide customer support, respond to enquiries, resolve complaints and communicate about account or service requests.
- To maintain website security, test and improve functionality, monitor performance and understand how the website is used.
- To meet applicable legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations.
- To send service messages, including security notices, verification requests, policy updates and important account information.
- To send marketing communications where permitted and where you have provided the required permission or another lawful basis applies.
We may combine information from your account, website activity, verification checks and transactions where this is reasonably necessary for the purposes described in this policy. We may also use information to review patterns of activity, protect the integrity of the service and support responsible operation of the website.
Sharing information
Information may be shared with service providers and professional partners that help operate the website and casino services. Depending on the service involved, these parties may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, security, analytics or compliance functions. They should receive only information relevant to their role and are expected to handle it securely.
Information may also be disclosed where necessary to protect users, Hb88 Casino or the public, investigate suspected wrongdoing, enforce applicable terms, or comply with a valid legal or official request. Some service providers may process information outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies stored on your device when you visit a website. Some cookies are necessary for core functions, such as keeping a session active, remembering choices and supporting account security. Other cookies may help us understand website usage, improve performance or provide more relevant communications. You can manage or delete cookies through your browser settings. Restricting cookies may affect some website features or the way the service operates.
Security
We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, monitoring, secure transmission and procedures for handling verification and payment information. No website, online account or method of transmission can be guaranteed to be completely secure.
You should protect your password, avoid sharing account credentials, use a secure device and take care when accessing the website on public or shared networks. Tell support promptly if you suspect unauthorised access or unusual activity involving your account.
Retention
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.
Your privacy choices and rights
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security considerations and other legitimate requirements.
- Access: request information about the personal information we hold about you and, where appropriate, a copy of that information.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: request deletion of your personal information where it is no longer needed or where applicable requirements allow deletion. Some records may need to be retained for legal, security, dispute or transaction purposes.
- Marketing consent: withdraw your consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
- Information about handling: ask questions about how your information is collected, used, shared or protected.
To exercise your rights or make a privacy or data request, contact support@hb88-casino.wtf. This includes requests for access, correction or deletion of your data, as well as requests to withdraw consent to marketing. Please describe your request clearly and include enough information for us to identify your account safely.
We may ask for reasonable verification before responding so that personal information is not disclosed to the wrong person. We aim to respond within a reasonable timeframe and may explain if a request cannot be completed in full because information must be retained or disclosure is restricted.
Marketing preferences
You can choose not to receive promotional messages by following the unsubscribe instructions in the message or by contacting support@hb88-casino.wtf. Opting out of marketing will not normally stop essential service communications, including security alerts, account notices, verification messages, transaction updates or changes to important policies.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page with its revised wording. We encourage you to review the policy periodically. If a change is significant, we may provide a more prominent notice where appropriate.